WELCOME TO THE OLLEN'S TERMS AND CONDITIONS
Receipt of Order Confirmation
Once you have placed an order you will receive an order receipt confirmation email from us straight away. We advise that customers keep this email in a safe place just in case we ask you for information from it in any correspondence. If for whatever reason this email does not arrive please contact .
We will then investigate on your behalf and confirm that your order has been placed successfully.
We make every effort that all the items we offer are as close as possible to the photographs shown. All products shown are subject to availability.
At Ollen we hope all our customers love our designs as much as we do, but if you find it you’re not entirely satisfied, please notify us within 3 days by email of your intention to return the product(s). Please ensure that you return products to us unused, in their original packaging with any tamper seals intact. You will be entitled to a refund or replacement if returned products (with a completed returns form) reach us within 7 days. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.
With large or heavy goods, items can be taken away free of charge at point of delivery, but if you subsequently decide to return the products, it may take up to 28 days for collection (45 days for more remote areas) and a charge of £35 will be payable. Please note refunds will only be given provided we receive a completed returns form, and replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse.
Unfortunately Ollen cannot offer refunds on the following items:
Items returned after 14 days.
Items without a completed returns form.
Items damaged and not notified by telephone or email within 3 days.
Items sourced outside of the Ollen website for a particular customer requirement
Items that are shipped outside of the UK
Large volume orders including trade where an overal discount has been applied
This does not affect your statutory rights.
If you wish to cancel an order we are more than happy to do so providing you act within 7 working days. If you wish to exercise this right prior to dispatch of goods please email For all items that has already been dispatched, please follow our returns information.
Ollen cannot be held responsible for failure to ensure prior to placing your order that you have accurately measured the space you wish to place your new furniture in and also ensured the furniture can be delivered successfully to the desired room or area. Please also ensure that all access doors, stairwells, lifts and passageways are wide enough. If our delivery team are unable to deliver on your agreed date due to reasons outside of our control a redelivery charge will be applicable.
Our standard business to business / trade sales are non refundable unless items are damaged and reported at time of delivery or previously agreed in writting.
As most of our items are on our stock ready for shipping.
We will inform you as soon as possible if goods you have ordered are not available.
Ollen cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in our catalogue. Please note when you place an order to purchase a product from Ollen it represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.
Ollen performs rigorous checks on the accuracy of the information and products on this site. However, Ollen does not warrant that such information will be error free from any inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us free of charge.
All text, images, information and content is owned by Ollen Ltd. and may not be copied or reproduced without the express written consent from us.